Complaints Policy

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Our complaint procedure aims to resolve your problem as quickly as possible. At all stages of this process we will endeavor to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days. This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

Stage 1
Initially your complaint should be addressed to Your concerns will be fully investigated by the department, who will aim to respond fully within 10 working days.

Stage 2
If for any reason, you are not satisfied with our response, you should write to the: The Everyday Agency 156 Warstone Lane Birmingham B18 6NZ After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

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